Site Survey & Preparation
- Our team arrives with your generator and all required equipment, fully prepared for any unexpected scenarios.
- With the site survey in hand, we conduct a walkthrough with you to confirm installation details.
- Once everything is set, our team gets straight to work.
Installation Process
- Once work begins, we temporarily disconnect power from your home to install the automatic transfer switch.
- The city/county inspector approves the installation, after which power is restored—typically a quick couple-hour process.
- After approval, our crew completes the final wiring and setup of your generator.
- Most installations are completed in just one day, because generators are our specialty.
System Start-Up & Safety Checks
- We conduct a thorough start-up process, performing load calculations, voltage adjustments, and frequency checks.
- Safety is a priority—we inspect all built-in system features to ensure proper functionality.
- You’ll receive a detailed walkthrough, including a simulated power outage demonstration to see your system in action.
- We’ll also explain and schedule the exercise/test cycle, so you understand how your generator operates.
Final Steps & Customer Satisfaction
- Your generator and warranty are activated at start-up, ensuring full coverage.
- You’ll follow an installation checklist, verifying your satisfaction and system understanding.
- Before we wrap up, we’ll ask for your feedback on the installation team and overall experience to continue improving our service.
Finally, we schedule your city or county final inspection at a time convenient for you.
Propane & Natural Gas Connection
While Never Dark arranges the connection to your generator, the cost of this service is the customer’s responsibility and will be billed separately by your gas provider.
