Service by Never Dark

Expert Generator Service and Repair

As one of Virginia’s first Generac elite dealers, we are also a factory-certified Briggs & Stratton service center. Our team employs factory-trained technicians and keeps most parts in stock for fast, reliable service. We’re not just here to sell generators. We’re your local factory-authorized warranty dealer, offering comprehensive preventative maintenance through preventative maintenance agreements or on-call yearly service. Whether it’s routine upkeep or unexpected repairs, our team ensures your generator is ready when you need it most. Didn’t purchase your generator through us? No worries, we service all makes and models. With us, you and your family will never be left in the dark.

Elite Dealer Status

As the area’s only elite dealer for Generac and an authorized Briggs & Stratton warranty dealer, we deliver unmatched expertise.

Factory-Trained Technicians

Our technicians expertly troubleshoot and repair all components across all whole house generator brands.

In-Stock Parts

Our service trucks carry common parts, enabling repairs within minutes, not days.

Preventative Maintenance Agreements

Preventive maintenance, while not a warranty, is the most critical aspect of owning a backup generator system. The only way to ensure its longevity is to keep it in peak condition. Our team performs factory-required maintenance, giving you peace of mind that your power will stay on when you need it most. Additionally, factory warranties require proof of proper maintenance to remain valid.

What’s Included?

Our technicians visit your home annually to perform a full electrical diagnostic, check safety features, and complete all factory-required maintenance. We follow a strict checklist, leaving a door hanger detailing all work performed and any issues noted, with a follow-up call if repairs are needed.

Pros and Cons of Our Maintenance Agreement

Pros

  • Ensures factory warranty remains valid.
  • Extends generator lifespan with regular care.
  • Provides peace of mind with scheduled maintenance.
  • Includes detailed reports and follow-up support.
  • Covers all brands of whole house generators.

Cons

  • Annual cost of a few hundred dollars.
  • Requires scheduling annual visits.

Warranty and All-Brand Service

As authorized representatives for Generac and Briggs & Stratton, we handle factory warranty repairs at no cost to you. You won’t receive a bill or need to pay upfront and seek reimbursement. We approve valid warranty claims for our customers, denying claims only for improper installation by others or lack of maintenance.

Not purchased from us? We service all makes and models of whole house generators, offering preventative maintenance agreements to ensure your investment works when you need it most.

Gain peace of mind knowing you chose the area’s only elite dealer for exceptional service after the sale.

What Our Customers Say

“Ricky was thorough and explained everything clearly. Highly recommend!”

D., Earlysville, VA

“The team fixed our generator in hours during a storm. Fantastic service!”

– S., Richmond, VA

“The preventative maintenance service was top-notch, keeping our generator ready for any outage. Great communication!”

– J., Culpeper, VA